Get help
Email laurence@holodigital.co.uk and we will reply within one working day. Include the email address you sign in with and a line about what you were doing when the problem appeared.
Accounts and passwords
- HoloHub accounts are set up for you by your Holo Digital account manager. There is no self-service sign-up, because every account is tied to a specific business under our services agreement.
- Forgotten your password? Email us and we will issue a new one. Passwords are stored only as one-way hashes, so nobody can read your old one, including us.
- Your login shows one business. If you work with more than one, sign out and back in with the other login.
Common questions
- Numbers look out of date? Pull down to refresh, or check the date range on the Reporting screen.
- Not getting enquiry alerts? Turn them on under Account, then check HoloHub is allowed notifications in your phone's settings.
- New to HoloHub? Talk to your account manager and we will get you set up.
Deleting your data
You can ask us to delete your HoloHub account and the personal data held against it at any time. Email laurence@holodigital.co.uk from the address you sign in with, with the subject Delete my data. We will confirm within one working day and complete the deletion within 30 days.
What is deleted: your login, your name and email address, any notification token held for your device, and the record of your activity in the app. Records belonging to your business, such as enquiries its marketing generated, are held under our services agreement with that business and are dealt with through your account manager. Where the law requires us to keep something, we keep only that and delete the rest.
If an account is simply closed rather than deleted on request, its data is deleted within 90 days of closure.
Your data
How we handle personal data is set out in the HoloHub Privacy Policy.